FAQ’s

Do you have questions about Pathable, the National Convention virtual platform? Here is a list of frequently asked questions about using the Pathable Virtual Convention platform, along with tips and tricks for accessing the platform’s features. Please note, in order to access all of these features, you must be registered and logged in to your Pathable profile. You can access the virtual convention platform, Pathable, at nlgja21.pathable.co.

Q: How do I log in to my Pathable profile?
If you have registered, you should have received an email from convention@nlgja.org with your unique login link. Please search your inbox or spam folder for convention@nlgja.org. If you are still unable to locate your login email, please contact info@nlgja.org ASAP. Attendees who register after today will be added to the Pathable platform daily and should keep an eye out for their login email. If you have questions, please contact info@nlgja.org.

Q: How do I add sessions to my agenda?
After you’re logged in to Pathable, hover over Schedule in the top navigation bar, and then select Agenda. You will see the full agenda. Next to each session is a blue button with a plus sign. To add a session to your agenda, click the plus sign. A green check mark will appear, confirming it’s been added to your agenda. You can access your agenda by hovering over Schedule and then selecting My Agenda.

Q: How do I watch sessions?
You can view sessions live by navigating to the session page via Schedule > Agenda in the navigation bar, and then clicking the title of the session you’d like to watch. This will take you to the session page. Or, you can navigate to your My Agenda page and click the session you’ve previously added to your agenda. Once you’ve arrived at the session page, you’ll be able to view the live stream beginning at the scheduled start time. All sessions will be recorded and posted to the session page after ending.

Q: How do I send a private message to another attendee and set up a meeting?
You can send private messages to attendees by clicking Attendees in the navigation bar. On the Attendees page, you will be able to search for other convention attendees. Click the button with three dots to the right of the attendee whom you wish to message, and select Send Message. Type your message and click Send.

You may schedule private meetings with exhibitors and other attendees by hovering over Schedule in the navigation bar and selecting Schedule Meeting. You’ll then click the plus sign with the label New Member and select the person you wish to meet with. Click the blue Continue button and select a time. You may only schedule meetings with attendees who do not already have a commitment on their agenda at that time. Type in the details why you wish to meet with that person and click Send Invitation.

Q: How do I access the Career & Community Expo?
The Career & Community Expo will run from 12:30-4 p.m. ET on Friday, September 10. During this time, exhibitors may be in their virtual booths, waiting to chat with you, or hosting presentations. At any time during the convention, you can access sponsor and exhibitor pages by hovering over Sponsors & Exhibitors in the navigation bar and selecting Exhibitors. Scroll to the exhibitor you wish to visit, and click on their name. This will take you to their exhibitor page. The page will list staff members for the exhibitors, who you can connect with via private message. There is a blue Enter Virtual Tradeshow Booth button on each exhibitor page. During the expo on Friday, click that button and it will take you to a session page, where you can then join the live meeting via a button in the upper right corner. Before the expo, a countdown timer will be in place of the button.  

Some exhibitors may wish to connect with you for interviews outside of the Career & Community Expo on Friday. Check out their pages ahead of the expo to learn more about availability and schedule private meetings.

Q: Do I need Zoom to access the sessions?
Pathable is fully integrated with Zoom and all sessions are broadcast via Zoom. As an attendee, you may not need to download Zoom, but it is recommended that you have the most up-to-date version of Zoom downloaded on your computer, to ensure that you can view the session and troubleshoot issues that may arise. You can download Zoom for free at zoom.us.

Q: How do I get support?
Pathable Technical Support: If you are experiencing technical trouble with the Pathable site, your best option for support is to get support directly from Pathable. You must be logged in using the process outlined above in order to do so. Under Account in the top menu bar, select Get Support. You’ll then be able to submit a support request and Pathable can assist you with technical difficulties.