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Membership & Engagement Manager

NLGJA: The Association of LGBTQ+ Journalists seeks a Membership & Engagement Manager in Washington, DC. This position is not eligible for remote or telework.

*Applicants must submit a resume and cover letter, including salary requirements, to search@nlgja.org to be considered. Applications submitted without salary requirements will not be considered.*

The Membership & Engagement Manager is responsible for leading membership recruitment and retention; member engagement; and, chapter relations. Candidates must be comfortable connecting regularly with members via phone and electronic communication, and recruiting community stakeholders. The Membership & Engagement Manager reports directly to the Executive Director and works in tandem with fellow NLGJA: The Association of LGBTQ+ Journalists staff to execute various programs and deliverables. 

NLGJA: The Association of LGBTQ+ Journalists is a nonpartisan, journalist-led association working within the news media to advance fair and accurate coverage of LGBTQ communities and issues. We promote diverse and inclusive workplaces by holding the news industry accountable and providing education, professional development and mentoring. The members of NLGJA: The Association of LGBTQ+ Journalists are reporters, photojournalists, editors, producers, columnists, bloggers, communications professionals and students, as well as friends and allies. Our members work in news organizations across the United States and across all forms of media. Learn more at nlgja.org.

This position requires the ability to communicate clearly and effectively both verbally and in writing, excellent interpersonal skills, a strong attention to detail, excellent organizational and time management skills, and a professional image.

Position Responsibilities:

  • Develop and execute membership outreach, growth, and retention messaging, campaigns and materials.
  • Maintain the membership database on a daily basis in order to ensure accurate, complete and up-to-date membership records and data integrity.
  • Forge and manage mission-driven collaborative initiatives, partnerships and agreements that support and enhance strategic membership goals with corporate ERG’s and industry stakeholders.
  • Establish and maintain regular communication with, and respond to requests from, association members, partners, chapters and leadership.
  • Partner with and support marketing staff to develop materials and messaging that communicates and amplifies the association’s mission-driven programming initiatives and member resources.
  • Serve as a steward for the association’s mission and programs when recruiting members.
  • Regularly create reports and collect data surrounding member demographics and recruitment/retention goals for the Executive Director, Board of Directors and Chapter Leaders.
  • Serve as the staff liaison to chapter leadership.
  • Administer office responsibilities, including monitoring voicemail and general inbox.
  • Execute select programs as assigned, including Mentorships, Scholarships and Job Board.
  • Coordinate volunteers and volunteer efforts.
  • Other duties and special projects as assigned.

Required Qualifications

  • Must be able to work in the Washington, DC headquarters
  • Excellent written and verbal communication skills
  • Comfortable calling lapsed and prospective members
  • Computer skills including MS Office and the entire Google Suite
  • Ability to work independently and as part of a team
  • Resourceful, diligent, flexible, and responsive to others needs
  • Self-starter, with the ability to manage multiple collaborative projects, and meet deadlines
  • Enjoy creating relationships with members and key stakeholders via phone, in writing and in person
  • Willingness to travel; occasional mandatory travel for convention and board meetings

Preferred Qualifications

  • 4+ years experience in member recruitment, sales, communication, or customer service 
  • Bachelor’s degree or comparable professional experience
  • Sound understanding of standard budget accounting procedures
  • Evidence of the ability to prioritize efficiently, coordinate with volunteers and develop creative solutions
  • Previous nonprofit or association-related experience preferred
  • Experience using association database; experience with YourMembership a bonus

Employee Benefits

  • Health, dental and vision insurance plans
  • Optional 401k plan with employer match
  • Paid select federal holidays, as well as vacation and sick leave accrual

Equal Opportunity Employer

NLGJA: The Association of LGBTQ+ Journalists follows an equal opportunity employment policy, and employs personnel without regard to race, creed, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, HIV/AIDS status, physical characteristics and marital status.

Administrative Assistant

NLGJA: The Association of LGBTQ+ Journalists seeks an Administrative Assistant in Washington, DC. This position is not eligible for remote or telework.

*Applicants must submit a resume and cover letter, including salary requirements, to search@nlgja.org to be considered. Applications submitted without salary requirements will not be considered.*

The Administrative Assistant is responsible for overseeing day-to-day office operations, leading membership recruitment and retention; and, chapter relations. Candidates must be comfortable connecting regularly with members via phone and electronic communication, and recruiting community stakeholders. The Administrative Assistant reports directly to the Executive Director and works in tandem with fellow NLGJA: The Association of LGBTQ+ Journalists staff to execute various programs and deliverables.

NLGJA: The Association of LGBTQ+ Journalists is a nonpartisan, journalist-led association working within the news media to advance fair and accurate coverage of LGBTQ communities and issues. We promote diverse and inclusive workplaces by holding the news industry accountable and providing education, professional development and mentoring. The members of NLGJA: The Association of LGBTQ+ Journalists are reporters, photojournalists, editors, producers, columnists, bloggers, communications professionals and students, as well as friends and allies. Our members work in news organizations across the United States and across all forms of media. Learn more at nlgja.org.

This position requires the ability to communicate clearly and effectively both verbally and in writing, excellent interpersonal skills, a strong attention to detail, excellent organizational and time management skills, and a professional image.

Position Responsibilities:

  • Oversee day-to-day office operations, including opening mail, accepting deliveries, preparing office supply orders, organizing shipments and screening general email and phone inboxes.
  • Provide prompt responses to member inquiries related to the association’s products and services, convention registration and membership status. 
  • Coordinate membership recruitment and retention strategies, including reaching out to potential and lapsed members, processing payments, updating member profiles in the database, responding to phone and email inquiries and providing general member support.
  • Maintain the membership database on a daily basis in order to ensure accurate, complete and up-to-date membership records and data integrity.
  • Responsible for accounting administrative functions, including making bank deposits, entering transactions into database and financial software, reviewing and coding invoices, overseeing accounts receivable, processing check requests and cash receipts.
  • Establish and maintain regular communication with, and respond to requests from, association members, partners, chapters and leadership.
  • Execute select programs as assigned, including mentorships, scholarships and job board.
  • Regularly create reports and collect data surrounding member demographics and recruitment/retention goals for the Executive Director, Board of Directors and Chapter Leaders.
  • Serve as the staff liaison to chapter leadership.
  • Coordinate volunteers and volunteer efforts.
  • Other duties and special projects as assigned.

Required Qualifications

  • Must be able to work in the Washington, DC headquarters
  • Excellent written and verbal communication skills
  • Comfortable calling lapsed and prospective members
  • Computer skills including MS Office and the entire Google Suite
  • Ability to work independently and as part of a team
  • Resourceful, diligent, flexible, and responsive to others needs
  • Self-starter, with the ability to manage multiple collaborative projects, and meet deadlines
  • Enjoy creating relationships with members and key stakeholders via phone, in writing and in person
  • Willingness to travel; occasional mandatory travel for convention and board meetings

Preferred Qualifications

  • Experience in member recruitment, sales, or customer service
  • Bachelor’s degree or comparable professional experience
  • Sound understanding of standard budget accounting procedures
  • Evidence of the ability to prioritize efficiently, coordinate with volunteers and develop creative solutions
  • Previous nonprofit or association-related experience preferred
  • Experience using association database; experience with YourMembership a bonus

Employee Benefits

  • Health, dental and vision insurance plans
  • Optional 401k plan with employer match
  • Paid select federal holidays, as well as vacation and sick leave accrual

Equal Opportunity Employer

NLGJA: The Association of LGBTQ+ Journalists follows an equal opportunity employment policy, and employs personnel without regard to race, creed, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, HIV/AIDS status, physical characteristics and marital status.